Thank you for shopping with The Dfactr! We want you to be completely satisfied with your purchase. Below is our return and refund policy:

1. Return Eligibility:

• Items can be returned within 7 days of receipt.

• To be eligible for a return, items must be unused, in their original condition, and with all tags and packaging intact.

• Certain items, such as personalized products or opened health and beauty items, may not be eligible for return.

2. How to Initiate a Return:

• To initiate a return, please contact our customer service team at thedfactr@yahoo.com or 647-507-2287 to obtain a Return Merchandise Authorization (RMA) number.

• Include your order number and the reason for the return in your request.

3. Return Shipping:

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

• We recommend using a trackable shipping service or purchasing shipping insurance for returns over $75.

4. Refund Process:

• Once we receive your returned item and confirm its condition, we will process your refund within 5-7 business days.

• Refunds will be issued to the original payment method used at the time of purchase.

5. Exchanges:

• If you wish to exchange an item for a different size or color, please follow the return process and place a new order for the desired item.

6. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 3 days of receipt. We will provide instructions for a return or replacement.

7. Questions? If you have any questions about our return and refund policy, please reach out to our customer service team. We’re here to help!

Thank you for choosing The Dfactr! Your satisfaction is our top priority.